Terms & Conditions

Course Director, Diane Lee, is committed to providing the highest levels of care to her trainees.  If you are in any way dissatisfied with her service, or that of any other member of staff at Academy for Yoga Training, please let her know as soon as possible. Please feel you can talk freely about any aspect of the course that has not met with your satisfaction.

All complaints will be taken seriously and concerns will be addressed promptly, fairly and politely.  We aim to resolve any complaints as quickly as possible, in a reasonable and amicable manner. The length of time will depend on the nature of the complaint, but we will endeavour to acknowledge receipt of your complaint within 24 hours, and will work quickly to come to a satisfactory conclusion within a reasonable time scale.

If someone makes a complaint, the subject (person) of the complaint has a right to know and respond. This way all parties have adhered to the ethics of teacher training and made complaints transparent. These types of complaints are not confidential, as they need to be addressed as soon as possible.

Any correspondence will be treated in strictest confidence, except where others could be put at risk by the matter of the complaint. Should that circumstance arise, information will be shared on a need-to-know basis only. Diane Lee will make it clear if any information will need to be shared and with whom. If for any reason a student feels uncomfortable about complaining on their own, they may be accompanied by another student.

What to do if you have a complaint

Contact Diane Lee, Course Director:

By email: diane@academyforyogatraining.com
By phone: 07946 663464
Website: www.academyforyogatraining.com

Step 1: Verbal

An informal, minor complaint, that you feel can be easily resolved by a verbal discussion and resolution with Diane Lee. Both parties will agree verbally once the complaint is closed.

Step 2: Written

For more serious complaints, or ones that have not been resolved at step 1, all parties will give detailed written accounts of the complaints. All verbal discussion relating to the complaint(s) and steps that have been taken so far to resolve the complaint(s) will be written down. These written accounts should be evidence-based.  Diane Lee will carry out any necessary investigations and produce written evidence of this.  All parties will agree to a formal action plan that provides appropriate redress, offers any necessary compensation and gives opportunity for review if standards on either side have not been met. The agreed action plan must satisfy the complaint, and when the action is carried out the complaint is closed.

Step 3: Extreme Circumstances

If a complaint(s) is not satisfied by the result of the investigations and the actions taken by Diane Lee in step 2, complainants have the right to appeal through Yoga Alliance Professionals. Contact Yoga Alliance Professionals with the details of your dissatisfaction and it will be investigated by them.

Address: 10/2 Beaverhall Road, Edinburgh, EH7 4JE
Phone: 0800 088 6067 or 0131 659 992
www.yogaallianceprofessionals.org

A non-refundable deposit is required to secure a course place with Academy for Yoga Training (AFYT). The remainder of the course fees must have been paid by the start of the course, unless instalment plans have been agreed. Only if you ask express permission will an agreed original instalment plan move to represent new deferred course instalment plan amounts, to align and represent the new course dates.

Subject to booking numbers, courses can be deferred. If this happens, deposits will be transferred to the next available course. 

Please note: Under NO circumstances will refunds be given after the original course date has begun or within one month of commencement. There is no option to transfer fees on to another course once the course has started, unless. by AFYT due to deferral. No responsibility is taken by AFYT for your decision to remove yourself from the course, as a result of any personal circumstances, injuries or illnesses.

If you need to defer to the next available course dates, due to extenuating circumstances agreed to by the Course Director, deferral costs are £1,000. One deferral only is allowed. Deferral is necessary if 4 or more days of course content have been missed.

Practical or written assignment re-sits incur an administration cost, which is currently set at £200. These terms may change at the discretion of AFYT. Please check at the time of agreeing your re-sit.

• Once your application form has been completed and approved, and your course place has been reserved, the deposit must be paid within 7 days to secure your course place.

• Whether paying the balance in one lump sum or in instalments, the balance of the course fees must be paid before the course commences. This applies even in the event of illness or injury.

• In the unlikely event that AFYT cancels the course, the deferral to the next course constitutes 100% of your deposit or full payment to the offered alternative placement.

• A request to defer to another course within two months before the start of the course start date will incur a deferral fee equivalent to the value of your deposit.

• AFYT is not liable for any other expenses, such as reading list books, mats and equipment, hotels, travel or food.

Refund Policy

In the event that you are unable to attend the course and have to cancel:

• Two months (or more) prior to the course start date, 50% of the course fees (less the deposit) will be refunded.

• Less than two months prior to course start date, 25% of the course fees (less the deposit) will be refunded.

• Less than one month prior to the course start date, there will be no refund.

Please note that with a minimum of two months’ notice we can defer you to another course start date, for a fee equivalent to the value of your deposit. AFYT has the right to move course dates, where needed and also to change venue, to another Bath based location, if it needs to.